30-Days Satisfaction Guarantee
At Lotos Technology, our first concern is your 100% satisfaction – Within 30 days, if the customer reports a defect on the product, which is confirmed after return inspection by Lotos, the customer will receive a full refund, credit toward future purchases, or replacement of the product, and Lotos will pay for the return shipping. If no product defect is reported but the customer chooses to return the product within 30 days, the customer will receive a full credit towards future purchases, and the customer must pay for the return shipping. The 30 day satisfaction guarantee applies to new Lotos machines only.
It does not apply to refurbished products, products offered for trial, and other products with specific return policies stated within the product description.
Warranty and service beyond the initial 30 day period:
Unless otherwise indicated in the description for each product, there is a limited 1 year parts and labor warranty from the date of purchase on all products from Lotos Technology. Unless otherwise stated, customer shall be responsible for all shipping fees. Any defective product or components thereof may be repaired or replaced at our discretion.
The customer shall be responsible for the processing and handling costs of returning the product to Lotos. We will not be responsible for faulty installation, operation or maintenance of the product and as such we recommend installation and assembly, where applicable, only by certified and qualified professionals. It is the responsibility of each purchaser to determine whether the particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, and suitable for particular and/or intended use and/or operation therein. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose.
Damage resulting from failure to use, installation or maintain the product in a manner consistent with our/manufacturer’s recommendations shall render the warranty void. Lotos Technology, at its option, may request a report from a qualified technician prior to honoring a warranty claim. All warranties specifically excludes any consequential and/or incidental damages. A Return Merchandise Authorization (RMA) number must be obtained from Lotos Technology, prior to return of any equipment. Please email us to obtain a RMA form.
ORDER PROCESS and TERMS OF PURCHASE:
Each unit usually ships within 48 business hours from the date of receipt of payment. The items will be shipped via ground carrier or freight, depending on the size and dimension. Transit times are usually between 3-7 days from the date of shipment. We are not responsible for delay in transit time. For any purchase in which the customer pays for shipping, when a return is needed, the original shipping costs are non-refundable. Important: all returns are carefully inspected upon receipt.
Refunds are administered based on the conditions stated above. All products must be in the original packaging and must not have been used, modified, or installed. Lotos Technology may at its discretion refuse to accept the return. If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honored. There is no return on special order items. Any return on special order items will be at the sole discretion of Lotos Technology. After an order is placed, the customer will receive an e-mail providing the tracking number. All items are shipped Free on Board (FOB) at our warehouse. The customer takes title to the goods at the time of shipment. As such, it is the responsibility of the customer to inspect the equipment carefully upon receipt.
We recommend that you open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines: 1) for minor cosmetic damage, note the damage on the shipping invoice/waybill and ask for a damage claim form from the shipping carrier. However, minor flaws and cosmetic damage that do not affect the operation of the system or the warranty are specifically excluded under any return or shipping insurance policy. 2) In the rare instance of major damage, please e-mail us. YOU ARE NOT OBLIGATED TO SIGN FOR ANY DAMAGED FREIGHT FROM THE SHIPPER; HOWEVER ANY EQUIPMENT YOU SIGN FOR DOES BECOME YOUR PROPERTY. If the customer refuses to sign for the equipment due to damage, Lotos Technology will take the shipment back and exchange for a new equipment upon receipt. Signing for the shipment states that you are receiving the equipment in good condition and free of any damage.
Shipping Insurance: We only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen. Please note that shipping insurance is optional on all orders. If you have purchased optional shipping insurance, you must process your claim for damage directly with the shipping carrier. We are not an insurer against shipping damage. However, we will cooperate with you in submitting your damage claim to the shipping carrier. Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are excluded under the terms of any optional shipping insurance. Please note that if you fail to purchase the optional shipping insurance, Lotos Technology or its carriers are not responsible for any damage or loss.
PLEASE INSPECT ALL YOUR EQUIPMENT CAREFULLY. THIS MEANS REMOVING ALL BOX COVERS AND INSPECTING FOR ANY DAMAGE THAT MAY HAVE OCCURRED DURING SHIPPING.
Lotos Technology strives to insure the information on its website is accurate. If there are any typographical errors or mistakes in pricing, Lotos Technology is not obligated to honor the mistaken price or allow for the return of the product based on the typographical error. We constantly review our site to insure the information displayed is accurate and updated.
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility and risk for the safe and proper installation in accordance with applicable local, State and Federal code, rules, regulations and requirements. We reserve the right to make slight modifications necessary to the merchandise for product improvement.
All transactions are governed by the laws of the State of California and any dispute arising thereof shall be subject to the exclusive jurisdiction of the Courts of the State of California. By purchasing any item, the purchaser acknowledges that he/she has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.